“THANK YOU so much for dealing with my desperate need of emergency bags so quickly! Lovely lady who has requested them to be sent to me tomorrow. Makes an even more stressful time that much easier!”
Client, April 2020
“Can I just say how amazing your teams are. Always so helpful, patient and compassionate and consistently put my needs first ahead of any bureaucratic issues. You are all #FrontLineHeroes and make my life a lot easier.”
Client, June 2020
Hi everyone at Fittleworth,
I want to say an enormous thank you for continuing to provide me and others with the stoma bags. Your work and care to keep me well and comfortable is unprecedented. I know you must be exhausted and scarred and so so busy I needed you to know I do not take you for granted and I feel very privilege that you care so much to help me stay well. I wish you all good health through these times and don’t forget to look after yourselves first.
Thank you so very much.”
Client, March 2020
“I am calling regarding my father in law. I was regularly in contact with your company after his stoma operation in August 2019.
The reason for my email was to ask for this message to be passed around the people that I would have dealt with – to say thank you.
Every time I called, every person I spoke to was helpful, efficient, friendly and caring. Because there was often a delay in getting the prescriptions, you still would send out an emergency order if needed. We were also relieved that whenever Fittleworth said there was an order due, we knew it would turn up.
I realise that you deal with your customers on the phone and therefore don’t have the direct contact with them but the way that you all helped him by making the process efficient and reliable meant that he could maintain a decent quality of life.
I would be grateful if you can ensure that the relevant people see this.
On behalf of the whole family, I thank you.”
Client, June 2020
“I was tied to the house because of leaks. (FITTLEWORTH NURSE) sorted the problem straight away. I was dehydrated as well and she sorted that as well as the leaks. She has told me the signs of dehydration. My doctor didn’t recognise this.”
Client visited by Fittleworth Nurse, Feb 2020
“I would like to thank you all for your wonderful support with my colostomy bag. Your support was invaluable and helped me so much and I wanted you to know how much I appreciate it. Thank you”
Client, June 2020
Thank you for your email and thank very much for your help and support, you have been extremely helpful and caring, I would like to take my time out to write this email with a very positive review if you could please print this email or forward it to management, I really appreciate your help and we received the delivery, you were very efficient and helpful so thank you again
Client, North West, March 2020
“The support I have received has been the best. My inpatient care left a lot to be desired however (FITTLEWORTH NURSE) has provided excellent support during her visit today.”
Client visited by Fittleworth Nurse, Feb 2020
I just want to say a massive thank you to the lovely staff who managed to get my delivery out to me with very short notice.
Due to my surgery not sending the prescription back it meant the order was processed at the last minute and put out for special delivery to be with me before 10 this morning as I was due to leave at 1 for a hospital appointment. It turned up about 15 minutes ago.
I am extremely grateful.
The staff at Fittleworth are always so friendly and helpful, just wish my doctors surgery could be more active to save you a lot of extra work.
Client, North West, March 2020
I just wanted to write and thank you for all your help with sorting out the supply of the new bags. I have received the box today, and do hope that they will prove to be worthy successors to the ones that I have been using for so many years. Once again thank you for your assistance which is greatly appreciated.
Client, South West, March 2020
“Impressive service with a lot of excellent advice and information.”
Client visited by Fittleworth Nurse, Feb 2020
“Afternoon. I just want to give yourselves a big thank you for all you do. I’m new to this, I have an Ileostomy & your whole team are great at what they do ( looking after us).”
Client, April 2020
“Hello all at Fittleworth,
I wanted to say thank you so much for all your help over so many years now. You have helped me by always delivering on time, your delivery man always has a smile and some chat ready, of course I miss chat just now because I’m shielding and not able to answer the door. This unknown virus has turned our world and our lives upside down, who knows how long for. I want you to know I’ll always be grateful to your full team and will continue to bug you for as long as I can.”
Client, June 2020
“I just wanted to thank you for your speed in delivering our order, which has just arrived here. We are extremely grateful, and hope all of your team are well, look forward to speaking to you again soon.”
Client, June 2020
“The ISC Course provided by Fittleworth I attended last year was a very positive experience and informative course. As a Continence Nurse I found the information supplied was invaluable to my practice and the patients I see. The course information was clear and concise, presented by Marie Riding, course tutor, who was knowledgeable and experienced in working with patients. The subject, ISC, was presented in a methodical and thorough way, trouble shooting and discussion of cases were also part of the course. The literature provided added to the presentation and gave a resource to use to use in the future. I felt this course has validated and added to my knowledge and improved the service I can provide for my patients.”
Continence Specialist Nurse – Oxford University Hospitals NHS Trust
“I have completed the Fittleworth ISC training course three months ago. The course is excellent for nurses who are new to ISC or nurses like myself who benefit in a refresher course. I found the content very comprehensive, precise and easy to follow, with an excellent tutor. I would recommend the course to all nurses working with patient who need to undertake ISC, either to teach the patient or to monitor their care.”
Clinical Nurse Specialist
“Fab company been dealing with these lovely people for a number of years. Nothing is any trouble at all. Wish to thank all these wonderful people from preparing, making, and the lovely people that save me having to cut the size measure. You don’t know the thanks you remarkable people deserve. Because of my age and health problems I can’t cut around the hole and these wonderful people do that for me – I’m saying me, because it would have to be me that cut them for my husband. Thank you all.”
Client, September 2022